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Design
& Drive

Executing your decisions
to speed up transformation

Our operational scope

What our clients ask us
  • Which customer journey should I build for customers travelling internationally?
  • Which relational strategy works with different customer segments?
  • Which services do I need to ensure an omnichannel experience?

Detail the customer experience and the associated relational strategy.

What our clients ask us
  • Which experience do I design depending on the customer’s status?
  • Which service offering would differentiate me from my competitors?

Setting up a loyalty program.

What our clients ask us
  • Comment réactiver mes clients inactifs ?
  • Which requalification campaign should I launch to keep customer contact information up to date?

Design and implement marketing projects.

What our clients ask us
  • How do I help my brick & mortar locations manage customer relations?
  • Which governance is best suited to drive operational transition projects?

Driving transformation.
Advising the organisation.
Training teams.

Case Studies

 

Building a relational
program dedicated
to VIP clients

For an international cosmetics
group’s luxury brand