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DESIGN
& DRIVE

Executing your decisions
to speed up transformation

Our operational scope

Detail the customer experience and the associated relational strategy.

What our clients ask us

Which customer journey should I build for customers travelling internationally?

Which relational strategy works with different customer segments?

Which services do I need to ensure an omnichannel experience?

Setting up a loyalty program.

What our clients ask us

Which experience do I design depending on the customer’s status?

Which service offering would differentiate me from my competitors?

Design and implement marketing projects.

What our clients ask us

Comment réactiver mes clients inactifs ?

Which requalification campaign should I launch to keep customer contact information up to date?

Driving transformation.
Advising the organisation.
Training teams.

What our clients ask us

How do I help my brick & mortar locations manage customer relations?

What’s my customer’s acquisition cost?

Which governance is best suited to drive operational transition projects?

Case Studies

 

Building a relational
program dedicated
to VIP clients

For an international cosmetics
group’s luxury brand